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Testimonials

Read what others have to say about West Town Bank & Trust:

Buying a home can be hard! My wife and I had heard the horror stories from friends. From getting turned down for loans, constantly shopping around for the best ones, figuring out who should do inspections, and worrying about who to trust were just some of the things we were concerned about coming into the process. 

Lori, along with her team at West Town Bank and Trust, truly made all of our concerns disappear. From the very first time we met with her in her own home, I trusted her. She was kind and wanted to talk about where we were in life in a helpful yet professional way. She answered any questions we had right when we had them, and even gave us some great recommendations about who to work with and who to trust. Our experience was seemingly flawless thanks to Lori and her teams hard work and dedication. 

However, we got more than a “loan officer” in our experience. I truly feel like we gained a friend. During the time we were under contract, my wife and I went through a tragic loss, miscarrying our first child. Lori was there for us, professionally and personally. She was very patient with us, and stayed willing to help in any way throughout the entire process, all the way up until closing (which also happened on time) and even after we moved in! 

Overall, we were very pleased to work with Lori and West Town. Buying a home, an experience that can quickly be filled with angst and anxiety, was instead filled with assurance and support. My wife and I are in the home we dreamed of, and are excited for the future! 

- Braxton Underwood

Lori did a great job working with me long distance as I executed a move from California to North Carolina. She answered every detailed question I brought to her, as I am the painful customer who reads every word before signing any documents. I highly recommend Lori, she brings competitive rates, and top notch service. I will use her as a lender again.

- Nick

Purchasing a home from more 4000 miles away is a daunting task.  Throw first-time home buying on top of that and it may seem unbearable.  After seeking out multiple lenders, Lori at Albemarle put us at ease.  Her knowledge of all things Coast Guard, the VA loan process, and working remotely made our purchase as smooth as possible.  She always put us first, answering all big and little questions with a fast turn-around time.  She walked us through each step of the loan process and guaranteed we were getting the best rate on our loan.  We highly recommend Lori and Albemarle for any Coastie looking to purchase a home.

- Theresa DiJoseph and Lindsay Jones

Using Albermarle Bank & Trust was the best decision we made when we decided to buy our first home. From the beginning they offered the best rates and we instantly knew we were in good hands with Lori Matta as our Mortgage Loan Officer. She was there for us every step of the way and went above and beyond her job description. She insured we understood the whole process and each step a mortgage entails. However, even though they did their job, Lori Matta and Jennifer McClaren didn’t stop there. They ensured the whole mortgage process was a smooth one, but they also ensured our home and the moving process went as planned. And when it didn’t, they left my family speechless. Their kindness and compassion during a difficult transition assured we would be lifetime customers of theirs. Although, I am not sure customer is the correct word…because they don’t treat you like one. Instead, at Albermarle Bank & Trust, you are family. I wouldn’t trust anyone else with my mortgage needs.

- Michael & Amanda Currence

Jennifer and her team at West Town Bank & Trust/Albemarle Bank & Trust made the whole mortgage process very easy for us as first time home buyers. There were several nights that Jennifer would stay up late just to get us the required documents needed to close on time, and also to answer any questions we had. Jennifer also worked very closely with our realtor which made us feel like we had a team on our side while buying our house. I would strongly recommend Jennifer for any of your mortgage needs!                                    

- Joseph and Andrea K.

My wife and I have bought, sold, and refinanced houses with nine different mortgage lenders over the last 20 years, and I can honestly say that I have never had a more pleasant experience than this last time when I chose to trust Jennifer McClaren with Albemarle Bank & Trust. We were introduced to her here, on COTM, and just as everyone had said before us, she was absolutely amazing! She was with us every step of the way, and when we needed to get a hold of her, she was there—we’re talking even nights and weekends! One of Jennifer’s qualities that truly stood out is that she genuinely cares about her clients. Not only did she make purchasing our last home incredibly easy, she also took the time to give us some excellent advice when we ran into problems with a different home we just happen to be selling at the same time. She is not there to simply close your loan, she is there to help you feel comfortable with the entire process. From now on, when people ask us for a recommendation on a mortgage lender, it will forever be Jennifer McClaren!! There is absolutely no better choice out there! Give her a call and start working on your next home purchase: Jennifer C. McClaren, Loan Production Manager, (252)482-2412

- Jason M

Jennifer McClaren is by far the most efficient loan officer I have ever done buisness with. During my last home purchase, she was able to have my loan finalized with a 30 day closing window! She often worked from home late into the evening making sure that all of the documentation needed to satisfy underwriting was sufficient. She was on vacation in Myrtle Beach, SC the week of my closing and still had a few items to clear up with the underwriters but still found time to ensure my purchase process went smoothly and as stress free as possible. She is extreamly thurough and is one of the most personable people I have ever had the pleasure of doing buisness with. I would recommend her services to anyone looking for competitive mortgage rates without hesitation.

Regards,

- Kristofer Schaus

West Town Bank & Trust (WTB&T) was the most incredible experience we have ever had when making a purchase on a new home. Not only were the rates far better than all larger banks, but the support and dedication of the team at WTB&T to lock in the lowest possible rate was evident. WTB&T truly works around the clock to ensure the process is completed with 100% accuracy while making the buyer feel comfortable and well informed throughout the process. Additionally, WTB&T is very familiar with the service's rank/pay structure, the PCS process and entitlements, and accommodating to our dynamic work hours. I have recommended WB&T to more than 20 other members throughout the service and without a doubt, they will be the first bank I call with my next purchase! Thank you so much for the time and continued support to make our dream house into our new home!

Very Respectfully,

- Travis Cutler

This is my second time buying a home using the VA loan. We have always done everything through USAA because that is our comfort zone. I saw many testimonials about others Coasties using West Town bank and working with Jennifer McClaren to buy a home so we contacted her. Our experience was wonderful and Jennifer was always just a phone call or email away. She made the whole process so easy and smooth. It was was less stressful then when we purchased our firsts home through USAA and I think this is due to us having one contact and always being able to reach her. I would definitely use her again and recommend her to anyone wanting to buy no matter where you are in the US.           

- Tahnee K.

After purchasing our first home in Florida, we finally closed after going through two lenders and three different closing dates; what a mess! With that being such a long, very involved process we were hesitant to go through it again, until we meet Jennifer McClaren at Albemarle Bank. After talking to Jennifer on the phone, we felt very comfortable about possibly buying again. Well it didn’t take long after that call that we decided to purchase another home, this time through. Well we just closed on our second home last Friday with Jennifer and couldn’t be happier with the wealth of knowledge and service she provided to my wife and I. I don’t know how she does it but working with her on our home purchase was such a breeze! Jennifer was there for us every step of the way explaining everything and answering any questions we came up with. With Jennifer in North Carolina, us in Wisconsin, and purchasing a house in Georgia, we still cannot believe how smooth everything went by closing on our original closing date. We can’t thank her enough for all her hard work and dedication to getting us this loan. I would strongly recommend Jennifer to anyone whether it will be a first, second, or third home purchase. Jennifer is very friendly and approachable; if you want a smooth organized process to purchase your home, give her a call!  

Thank you Jennifer!! 

- Kyle and Katie

Moving to a new area can be overwhelming on it's own, but adding in making a first time home purchase can really take stress to a whole new level. Adding to the stress, my husband was underway for most of the home search and mortgage application. I first tried to find a realtor and mortgage provider on my own, and was not happy with the result (total disregard for my time, my concerns, etc.). After finding your site, I contacted Jennifer online, and she called me on the phone right away. She was able to answer all of my questions and put my mind at ease. She also got us all of the numbers we had been looking for (price range, monthly mortgage payment) the same day. Jennifer was extremely patient with me, responding to every one of my (MANY) emails, texts, and calls throughout the several month long process. She was prompt and organized, something I came to realize is unfortunately not the standard. She never hesitated to take time out of even her personal schedule if we needed an updated document or if we had a question. She was a pleasure to work and was able to take something that terrified me and turned it into something that wasn't painful at all. 

I am so grateful to her for helping us purchase our family's new home!  

- Stacy S.

I would like to send you a short letter to express how pleased I was working with Jennifer Mcclaren from Albermare Bank. We recently sold and purchased a house. One was in Safety Harbor Florida and the other was in Mobile Alabama. Jennifer was only involved in the purchasing of the new home in Mobile but often went above and beyond to give me advice and assistance with little issues that arouse while trying to sell the house in Saftey Harbor. That in itself helped decrease the amount of stress I was experiencing.  As far as the purchase of the Mobile Al. house, she was always easy to get in contact with no matter the time of day or day of the week and did everything in her power to ensure that the house closing went on schedule. I will be giving anyone who is purchasing a home in the future her contact information and recommend her with the highest praise.    

- Kyle T

Wow where do I start - Neal Lutz delivers!!! My wife and I recently closed a loan on VA loan on our dream home.  We heard so many nightmare stories of people having issues with their banks and lenders related to VA loans and being denied loans for various reasons... We were initially hesitate as we were not familiar with the bank Neal worked at or his experience.  We would confidently say that he exceeded our expectations . . .  The loan closing for our home was somewhat complex but we picked the right lender for the job, he was always calm and professional and answered all our questions and kept us in a calm as well . . . He's one that's out there!   Look no further - he's a national lender in MD ready to take your home loan or refinance your existing loan.  You wont be disappointed . . . happy to recommend a quality Lender - call him today even if it's just to get a 2nd opinion.  My wife and I interviewed numerous lenders before selecting Neal and all I can say is we made the right choice!!!

- Jimmie Nunn

Brian went above and beyond.  He is an angel.  He always responded a.s.a.p. if I had any questions day or night he was always available to answer them.  Always very polite and helpful.  I could not have chosen a better man for the job.  He was very informative and if I didn't understand something he took the time to listen and help me through everything.  Brian in my opinion is a great asset to West Town Bank & Trust.

- Christine Majdeck

I can't say enough about Neal. He has helped us out from the second he called back. Though we've been through this before, we didn't realize how much we didn't know until this time. Neal was always prompt and patient with us and our questions, even ones that we had to ask several times to figure it out. If Neal wasn't a lender, he'd be a very good teacher. We could've gotten a good rate anywhere, but from day one Neal made our experience as good as it could be, if not better. Thanks Neal.

- T. Frey - Radium Springs, NM

We refinanced our home with Neal and he couldn't of made it any easier of a process. Great communication, very knowledgeable and easy to work with. Would highly recommend!

- J. Lutz - Waldorf, MD

He was kind, knowledgeable, and thorough. Our mortgage went down >$500 a month. He is a blessing and I would recommend him absolutely! We had to travel across the US while this refinancing was being done and Michael assisted us all along the way. We live in AZ and we signed our papers in the comfort of my sisters home in PA.

- K. Curtis

Mike did an outstanding job helping me refinance my Hawaii condo. It became more complicated because my wife was in Hawaii and I am in Oklahoma. Mike was very patient and helped us through the painful process! Highly recommend!!!

- J. Diaz

My entire experience from start to finish was great. I have absolutely no complaints and would refinance with Michael again as well as recommend him and his company to other possible clients. Everything Michael told me happened just as he stated. I was required to have only a few documents and the service was so quick. I have never had a refinance go so quickly and with ease. Michael did a great job and he kept the communication line open.

Thanks again for a great service.

- D. Smith

Burke is unquestionably the most professional, responsive, and knowledgeable loan officer I have EVER worked with.  I have owned several homes throughout the years and have worked with numerous lenders and loan originators.  There is no question I will use his services again and have already recommended him to others.

- Jonathan C. - Leesburg

Beth did a phenomenal job refinancing our home! She made the process very easy for us.  She was very knowledgeable, and thorough!  I would recommend her services to anyone without reservation.   

- Jacques E. - Brookfield, CT

Burke went above and beyond to help my husband and I by our first home.  Our credit scores we just under the requirements, and Burke helped us raise our scores by 20 points in 6 days by paying down a credit card.  We closed on time, and Burke was great with communicating throughout the process and was very patient with us.  Thank you!

- Tamara E. - Colorado Springs, CO

Beth was the absolute most important and helpful person to us when we were purchasing our first home. We ran into some difficulties and at one point even had to find another house but Beth was there for us throughout the entire process. I would recommend Beth Purcell to anyone looking to buy a home...especially first time home owners or VA. Her knowledge and expertise are invaluable!

- Christopher W. - Tyler, TX

Burke was instrumental in helping us purchase a home using the FHA Back to Work program.  I had called around to several lenders, and most people hadn’t heard of the program or did not offer it.  Burke new the program inside and out, and guided us to a successful closing.  I would recommend him without reservation.

- Christine W. - St. Louis, MO

Beth helped me refinance my jumbo mortgage in Hawaii with ease! She was extremely professional and responsive and was able to get my loan closed in 3 weeks. I would highly recommend her to anyone with a jumbo loan.

- Shannon P. - Honolulu, HI

I just wanted to let you know that Neal was AMAZING. Getting a home loan is a very intense process, and he made it so simple for us! He always responded within minutes of us writing him (a lot of times within seconds!). He knew exactly what was needed and made sure we always had updates as soon as he got them. He closed our loan for our new home SO quickly and it was the easiest experience we've ever had. I will be referring him to everyone I know! I cannot say enough good things about him!

 

He is a huge asset to your company and I hope you keep him around for a long, long time!!

- Collete

Service and support were outstanding.  My loan closed in less than 14 days! I would definitely refer West Town Savings to my friends...

- Survey Responder